Privacy Policy

Information We Collect

When you contact us for appliance consultation services, we may collect the following types of information:

• Personal identification information: name, email address, phone number, and mailing address
• Consultation details: information about your household appliance needs, preferences, and budget
• Technical information: IP address, browser type, device information, and website usage data
• Communication records: correspondence with our team, consultation notes, and feedback
• Payment information: billing details processed through secure third-party payment processors

How We Use Your Information

We use the information you provide for the following purposes:

• Delivering consultation services and responding to your inquiries
• Scheduling and managing appointments
• Processing payments and managing billing
• Improving our service offerings and website functionality
• Sending relevant information about household appliances and consultation services
• Analyzing website usage to enhance user experience
• Complying with legal obligations and protecting our rights

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: when you provide explicit consent for specific processing activities
• Contract performance: to fulfill our contractual obligations in providing consultation services
• Legitimate interests: to improve our services, ensure website security, and conduct business operations
• Legal obligations: to comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: with trusted third-party service providers who assist in operating our website and delivering services
• Legal requirements: when required by law, court order, or government regulation
• Business transfers: in connection with a merger, acquisition, or sale of assets
• Protection of rights: to protect our rights, property, or safety, or that of our users
• With your consent: when you have explicitly authorized us to share your information

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Consultation records: retained for 3 years after the last consultation
• Marketing communications: retained until you unsubscribe or request deletion
• Legal and financial records: retained as required by applicable laws
• Website analytics data: retained in anonymized form for statistical purposes

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

We use the following third-party services that may collect and process your information:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service collects information such as page views, session duration, and user interactions. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and ad performance.
• Google Ads Remarketing: We use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. You can opt out by adjusting your Google Ads settings.
• Google Maps API: We use Google Maps API to provide location-based services. When you use features that require location data, Google may collect and process location information in accordance with Google's Privacy Policy.

These third-party service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with their respective privacy policies.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please refer to our Cookies Policy.

Your Rights and Options

You have the following rights regarding your personal information:

• Access: request access to your personal data and receive a copy
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data under certain circumstances
• Restriction: request limitation of processing in specific situations
• Data portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: withdraw previously given consent at any time
• Opt-out: unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within 30 days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new effective date
• Sending an email notification to registered users when significant changes occur
• Displaying a notice on our website for a reasonable period after changes are made

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at ask-Y3mxs9K1m or through our contact page.